Do VHA have meters to calculate fares?

 

​​​​No – Our rates are a quoted fixed base price. For instance, in slow moving traffic our price stays the same!

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Are VHA same as the yellow metered taxi? 

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No – Our prices are estimated to be close to taxi rates. On short journeys we are often more expensive, but on longer journeys we are often a little cheaper!

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Are there Extra Charges? 

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Yes – We have extra surcharges for transfers to country areas and for very early or late pick up times. Please refer to travel price list and quote/bookings pages

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Do VHA provide Baby Seats and how much it cost? 

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Yes, but only for our private transfer with the complete range of seats from capsules up to boosters for older children There is a surcharge of $15.00 per car seat.

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Do I have to prebook a car or shuttle? 

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Yes, all bookings must be pre booked – preferably the day prior to travel during office hours of 5.00am to 10.00pm 7 days.

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My Travel needs sometimes change at the last minute, cani book or change a booking on the same day? 

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Yes you can change an existing booking at any time. A new booking can often be made asap on the same day, but sometimes we simply have to say that we are not able to help due to the late notice.

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Do you accept all credit cards? 

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Yes, we do.

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Are there VHA Cars /Shuttles licensed by the appropriate Government Authorities? 

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Yes. The cars all have the correct Licence requirements and operate under the control of the Safe Transport Victoria which look after all passenger carrying vehicles in Victoria. They are all insured and comply with all government and Melbourne Airport requirements.

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​For any other concerns and/ or inquiries. Please feel free to email vhacars.clive@gmail.com

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